1. What’s the best way to contact you?
Email is our preferred contact method. It keeps all event details, requests, and order history organized for faster and more accurate service.
2. Can I call you directly?
Phone numbers are provided only to clients with a formal quote. This keeps our phone support focused on active event orders.
3. Do you offer discounts or sponsorships?
No. Our pricing reflects the quality of service, covering warehousing, transport, maintenance, and staff costs.
4. Can I pick up and return my rental order?
Yes. Pickups and drop-offs are available from 9 AM to 3 PM. A $150 logistics fee applies to ensure your order is prepared and handled carefully.
5. Do you have a showroom?
No. For insurance and safety reasons, we do not offer showroom visits. All items are stored in a secure warehouse.
6. Is there a product catalogue?
We do not print catalogues. Our website always has the most up-to-date inventory and selection. |
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7. Do you have a minimum order?
Yes. A minimum order of $500 is required to confirm and process any event rental.
8. How early can you set up?
Our warehouse opens at 9 AM. Earlier setups are available with surcharges:
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Before 8 AM: $300 fee
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Before 6 AM: $500 fee
9. How late can rentals be picked up?
Standard pickup is until 10 PM. Late-night pickups after 10 PM have a $250 surcharge.
10. What is your standard rental period?
Our standard rental covers up to 72 hours. Extended rentals are available with weekly and monthly rates.
11. What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), cheques, and e-Transfers. We do not accept cash, purchase orders, or invoicing terms. |
